Privacy Policy

1. Introduction

Hometik Smart Home Experts ("Hometik", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or smart-home devices.

By accessing our platform or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following categories:

• Identity & Contact: Name, email address, phone number, physical address.
• Device & Usage Data: IoT device identifiers, telemetry data (water usage, power consumption), connectivity logs, and device status.
• Payment Information: M-Pesa transaction references and payment confirmations. We do not store raw card or PIN data.
• Technical Data: IP address, browser type, operating system, and usage analytics when you access our web platform.
• Communications: Records of support interactions, feedback, and inquiries.

3. How We Use Your Information

We use collected data to:

• Provide, operate, and maintain our smart-home services.
• Process payments and manage your account.
• Monitor device health, send alerts, and enable remote control.
• Improve our products, services, and user experience.
• Send service notifications, billing reminders, and support responses.
• Comply with legal obligations and prevent fraud.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Safaricom (M-Pesa), cloud infrastructure providers, and SMS gateway operators — only to the extent required to deliver our services.
• Business Partners: Internet service providers or property managers who co-deliver services to you, under strict data-sharing agreements.
• Legal Authorities: Where required by Kenyan law or a valid court order.

5. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations, typically no longer than 7 years for financial records and 3 years for usage/telemetry data after account closure.

6. Security

We implement industry-standard technical and organisational measures to protect your data, including encrypted communications (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing activities.

To exercise any of these rights, contact us at info@hometik.co.ke.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use third-party advertising cookies. You may control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: