Terms of Service

1. Acceptance of Terms

By accessing or using Hometik services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.

2. Services

Hometik provides smart-home installation, IoT device management, water monitoring (TapWise), and related services. Service availability may vary by location and is subject to change with notice.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorised access to your account.
• Accounts are non-transferable and must reflect accurate information.

4. Payments & Billing

All services are billed as agreed in your service contract. Payments processed via M-Pesa are subject to Safaricom's terms. Overdue balances may result in service suspension after 30 days' notice.

5. Intellectual Property

All software, designs, and content provided by Hometik remain our exclusive property. You are granted a limited, non-exclusive licence to use our platform solely for its intended purpose.

6. Limitation of Liability

To the maximum extent permitted by law, Hometik shall not be liable for indirect, incidental, or consequential damages arising from use of our services, including data loss or device malfunction beyond our control.

7. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.